Privacy Policy
Effective Date: 1 July 2026
1. Introduction
LayoutLane (“LayoutLane”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase our digital products, or interact with our services.
By using our website or services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
2. Information We Collect
Depending on how you interact with LayoutLane, we may collect the following categories of information.
Identity Information
This may include:
First name
Last name
Contact Information
This may include:
Email address
Account Information
When you create a customer account, we may collect information necessary to manage your account, product licences, downloads, support requests, and purchases.
Transaction Information
This may include:
Products purchased
Order history
Licence information
Payment status
Renewal history
LayoutLane does not store your complete credit or debit card details. Payments are securely processed by our authorised payment providers.
Technical Information
When you visit our website, we may automatically collect technical information, including:
IP address
Browser type and version
Device information
Operating system
Time zone
Website usage information
Diagnostic information where necessary for troubleshooting
Support Information
When you contact us through our support system or email, we may collect information you voluntarily provide, including:
Support enquiries
Error logs
Screenshots
Technical information required to investigate reported issues
3. How We Use Your Information
We use your information only where permitted by applicable law and where it is necessary to operate our business.
This includes:
Creating and managing customer accounts
Processing purchases
Delivering digital products
Generating and managing software licences
Providing software updates
Providing technical support
Responding to enquiries
Maintaining website security
Detecting fraud and preventing abuse
Improving our products and services
Complying with legal and regulatory obligations
Sending important service-related communications, including licence renewals, security notices, and product updates
We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
4. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following legal grounds:
To perform our contract with you.
To comply with legal obligations.
To protect our legitimate business interests, provided those interests do not override your rights.
With your consent, where consent is required by applicable law.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
Keep you signed in to your account.
Maintain shopping cart functionality.
Remember user preferences.
Improve website performance.
Analyse website traffic.
Protect website security.
For more detailed information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.
6. Analytics
We use website analytics tools to better understand how visitors use our website.
Analytics information is used to:
Improve website performance.
Identify technical issues.
Understand visitor behaviour.
Improve user experience.
Measure the effectiveness of our content and services.
Where required by applicable law, analytics technologies will only be used with the appropriate consent.
7. Payment Processing
Payments made through LayoutLane are processed securely by trusted third-party payment providers.
LayoutLane does not receive or store your complete payment card information.
Payment providers process your payment information in accordance with their own privacy policies and security standards.
8. Software Licensing
Certain products periodically communicate with our licensing systems to:
verify licence validity;
determine eligibility for updates and support;
enable licensed functionality where applicable.
This process is intended solely to administer software licensing and protect our intellectual property.
9. Sharing Your Information
We do not sell your personal information.
We may share your information only where reasonably necessary with trusted service providers who assist us in operating our business, including providers of:
payment processing;
website hosting;
website security;
analytics;
software licensing;
customer support;
legal, accounting, or regulatory services.
We may also disclose information where required by law or where necessary to protect our legal rights.
10. International Transfers
Because LayoutLane serves customers worldwide, your personal information may be transferred to, stored, or processed in countries other than your own.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
11. Data Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we strive to use commercially reasonable security measures, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
provide our products and services;
maintain customer accounts;
administer software licences;
provide support;
comply with legal, accounting, taxation, and regulatory obligations;
resolve disputes;
enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
access your personal information;
request correction of inaccurate information;
request deletion of your personal information;
request restriction of processing;
object to certain processing activities;
request a copy of your personal information in a portable format where applicable;
withdraw consent where processing is based on consent.
Certain rights may be limited where we are legally required to retain information or where an exemption applies.
14. Marketing Communications
LayoutLane primarily sends communications relating to your account, purchases, software licences, support, security updates, and product updates.
If we introduce promotional or marketing communications in the future, you will be able to opt out where required by applicable law.
Service-related communications relating to your purchases or licences may continue where necessary to fulfil our contractual obligations.
15. Children’s Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a child without appropriate authorisation where required by law, we will take reasonable steps to delete that information.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or services.
The latest version will always be published on our website with the updated effective date.
Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy where permitted by law.
18. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
We will make reasonable efforts to respond to privacy enquiries within a reasonable period and in accordance with applicable law.
