Refund Policy
Effective Date: 1 July 2026
1. Overview
Thank you for purchasing from LayoutLane.
Because our products consist of downloadable digital software, they cannot be returned in the same way as physical goods once access has been granted.
This Refund Policy explains when a refund, replacement, or other remedy may be available. By purchasing from LayoutLane, you acknowledge that you have read and agree to this Refund Policy.
This policy should be read together with our Terms & Conditions and Software Licence Agreement.
2. Nature of Digital Products
All products sold by LayoutLane are digital products delivered electronically through your customer account.
Once payment has been successfully processed, you receive immediate access to:
your licensed product;
your customer downloads;
licence activation;
applicable Support & Updates for the purchased period.
Because digital products cannot be physically returned and may be copied after delivery, refunds are generally not available once access has been provided.
3. Purchases That Are Not Eligible for Refunds
Unless required by applicable law, refunds will not be provided for reasons including, but not limited to:
change of mind;
buyer’s remorse;
accidental purchases where duplicate access has already been granted;
purchasing the wrong product;
failure to read the product description before purchasing;
lack of technical knowledge;
incompatibility with third-party plugins, themes, software, hosting environments, or custom modifications;
unsupported server configurations;
requests made after substantial use of the product;
failure to renew a Support & Updates period;
issues caused by modifications to the product by anyone other than LayoutLane.
Customers are encouraged to carefully review the product description, features, compatibility requirements, and system requirements before purchasing.
4. Defective Products
We stand behind the quality of our products.
If a purchased product is demonstrably corrupted, critically defective, or materially fails to perform the core functionality described on its product page when installed in a clean, supported environment, we will make reasonable efforts to investigate and resolve the issue.
A product will not be considered defective solely because:
it conflicts with third-party software;
it is used outside its documented requirements;
it has been modified by the customer or another third party;
it is affected by unsupported hosting environments or server configurations.
5. Reporting a Defect
To report a suspected defect, you must:
contact our support team within fourteen (14) days of the original purchase;
submit your request through your customer account or by emailing [email protected];
provide sufficient information to reproduce or investigate the issue, including screenshots, error messages, system information, or other relevant details where reasonably requested.
Failure to provide sufficient information may delay or prevent investigation.
6. Investigation Process
After receiving your report, LayoutLane will:
review the information provided;
attempt to reproduce the reported issue;
determine whether the issue is caused by the product or by external factors;
make reasonable efforts to resolve verified defects.
Investigation times may vary depending on the complexity of the reported issue.
7. Available Remedies
Where LayoutLane confirms that a product contains a verified critical defect that cannot reasonably be resolved, we may, at our discretion and subject to applicable law:
provide a corrected version of the product;
provide a replacement copy of the product;
provide an alternative product of comparable value; or
issue a refund where we determine that no reasonable alternative remedy is available.
Our preferred remedy is to repair or replace defective software wherever reasonably possible.
8. Duplicate Purchases
If you accidentally purchase the same product more than once using the same customer account, please contact us as soon as reasonably possible.
Verified duplicate purchases may be corrected by cancelling the duplicate order, issuing account credit, or providing another reasonable remedy at our discretion.
9. Fraudulent Transactions and Chargebacks
LayoutLane reserves the right to investigate suspected fraudulent transactions.
Where a payment is reversed through a chargeback or other payment dispute without first giving us a reasonable opportunity to investigate the matter, we may:
suspend customer account access;
suspend software licences;
suspend access to downloads, updates, or support;
contest the chargeback where appropriate.
Nothing in this section limits your legal rights to dispute unauthorised transactions with your payment provider.
10. Support and Refund Requests
Submitting a support request does not automatically entitle a customer to a refund.
Likewise, an inability to configure, customise, or modify a product beyond its intended functionality does not constitute a product defect.
11. Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits any consumer rights or remedies that cannot lawfully be excluded under applicable legislation.
Where mandatory consumer protection laws provide additional rights, those rights will apply to the extent required by law.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our products, business practices, or legal obligations.
The updated version will become effective upon publication on our website unless otherwise stated.
13. Contact Us
If you have any questions regarding this Refund Policy or wish to report a defective product, please contact us:
Email: [email protected]
